Customer Service Rep
Customer Service Rep
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Job Description
As a global leader in precision measurement sensing technologies VPG addresses an expanding array of applications in which accuracy reliability and repeatability make the difference. Whether it is in the design and safety of new generations of cars trucks and planes or optimizing advanced medical equipment and consumer products VPG s deep engineering expertise is making the world safer smarter and productive.
Our strategy for creating value begins with driving operational excellence in everything we do. We are building strong brands and management teams applying manufacturing focus and innovation expanding our relationships with toptier Fortune 1000 customers and allocating capital to achieve maximum returns. Our investments in product and manufacturing innovation has created an expanded capability to address new and larger opportunities while increasing our cost efficiencies.
Job Responsibilities
Answer incoming calls Receives and processes requests for price and leadtime quotes purchase orders provide order acknowledgements and invoices to customers as required expedites orders for new and returning customers suggest alternatives to customers on stock out items update order Cancellation log. Interact directly with the warehouse to ensure proper actions taken by modifying customer ship dates processing shipment consolidations prior to printing daily picklist to the warehouse to ensure ontime deliveries.
Log in and work thru outstanding new leads in CRM system opportunities load quotes and apply updates on to new CRM (Sales force Database) to review at least twice weekly.
Ensure service information accessible by saving documents on the company share drive making them readily available as required for periodic monthly quarterly and yearend audits.
Proactively handle follow up expedite products with business planning/Factories Help finance clear out customer past due accounts & coordinate customers wire transfer funds prior to release of shipments.
EDI access used to retrieve purchase orders advance shipping notice and extract forecast information.
Maintain and updates QAD to reflect customer part number descriptions generates new CR minors as necessary for new part numbers and proactively handle followups expedite product with our business planning/factories assist finance to clear out customer past due accounts & coordinate customers wire transfer funds prior to shipment releases.
Manages communicate and coordinate monthly dropshipments from our factories to division customers as needed.
Region:
North America
Benefits:
Company sponsored benefits that include medical dental vision life AD&D insurance disability and flexible spending account (FSA)
Voluntary benefits such as Critical Illness Accidental Injury Insurance Prepaid Legal Identify Theft Protection etc
Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)
Hourly range $22 $24/hour
Paid vacation and holidays
Requirements :
High school Diploma computer/windows skilled
2 years of related experience
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
