صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيKey Duties & Responsibilities
Ensure quarterly sales target are met
Upsell new solutions to existing clients
Account Management to ensure client satisfaction on network
Ensure zero churn of client
Build personal relationship with client s management/I.T contact
Assist in the management of new projects/installations with engineering team to ensure project delivery to client s satisfaction
Establish and maintain relationships with engineering procurement finance and legal team on a daytoday basis to ensure best/undelayed service to our clients
Assist billing team to resolve payment delays from clients
Ensure timelines are followed and communicated to clients.
Provide assistance to engineering team provide all information to deliver best quote and proceed with surveys/installation.
Regularly provide feedback/updates from clients.
Provide support to best manage outages or maintenance activities
Ensure client s KYC are properly filled; contract welcome pack to be sent post installation renewals etc.
Proficient in workflow of SAR new deals upgrades demo upgrades (to test) downgrades modifications change management forms etc.
Ensure SLA are all updated and shared to client
Manage and prioritize all tasks appropriately on a daily basis to ensure no delays
Communicate/escalate issues to engineering or management to improve Netcom services
Research and Reports
Keep management informed by submitting activity results and reports such as daily call reports weekly work plans monthly and annual activity reports.
Monitor competition by gathering current marketplace information on pricing products new products delivery schedules merchandising techniques etc.
Recommend changes in products service and policy by evaluating results and competitive developments.
Internal Relationship Management liaise & collaborate with:
Finance on the work flow of Service Activation Requests new deals upgrades demos downgrades modifications change management etc.
Billing to negotiate pricing within approved margin
Day to day operational business solutions interface between departments
Legal to ensure the aspects of contract signing service contracts revisions are done.
Ensure SLA s are all adhered to and all documentation is up to date.
Essential Skills / Knowledge
Experience with both Microsoft operating system and Apple operating system
Strong verbal and written communication.
Good presentation skills for business reports
Ability to organize and conduct purposeful Departmental/ Unit meetings
Ability to develop and maintain business relationships with internal and external stakeholders.
Desirable Skills / Knowledge
A polite friendly and diplomatic behaviour
Outgoing and reliable personality
Speak Confidently and firmly
A passion for selling
Opportunistic in approach
Ability to communicate with people at all levels
Ability to organize and conduct purposeful meetings
Establish and build a strong relationship with management of Netcom clients
Strong prospecting and negotiation skills
A high degree of selfmotivation
Resilience and persistence
Persuasiveness
Quick thinker
Problem solver
See it own it attitude
Time management skills
Ability to do multiple tasks at once
Self initiative but also able to work as part of a team
Ability to generate ideas
Strong administrative skills
Good understanding of Microsoft operating systems.
Able to use properly MS Word Excel and Powerpoint
Education and/or Professional Qualifications
Graduate degree qualification is essential.
Affiliation to professional bodies
Minimum of 5 years postqualification experience
دوام كامل