ServiceNow LeadArchitect

Role Responsibilities:

• The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to meet the business requirements
  
• Development of ITSM & any other application custom apps in ServiceNow Platform following best development practices
  
• Support other developers in their work to integrate existing systems with ServiceNow
  
• Strong handson ServiceNow implementation or development experience with full cycle implementation of ITSM (Incident Problem Change) Asset CMDB ITOM
  
• ServiceNow implementation of ITBM GRC HRSD modules will be added advantage
  
• ServiceNow upgrade handson will be added advantage
  
• Very good knowledge of the ITSM process
  
• Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
  
• Exceptional Interpersonal Skills & Ability to work independently and with a team
  

• Candidate should have the ability to perform in a dynamically changing environment.
  
• Should have prior handson working experience in ServiceNow platform
  
• ServiceNow Platform Configurations and ServiceNow Scripting Best practices
  
• Integration to various solutions (SaaS External Apps) using REST API / web service / JSON will be added advantage
  
• Ability to work with clients and partners directly and handle crunched timelines
  
• Excellent verbal/written communication collaboration analytical and presentation skills to lead an environment driven by customer service and teamwork.
  

Certifications

• ServiceNow Certified System Administrator (Desired)
  
• ITIL Certifications (desired)
  
• At least 1 mainline ServiceNow Implementation Certification (Desired)
  

Experience & Background

• BE/BTech/MCA/BSc/BCA
  
• 5 years of IT industry experience.
  
• Implementation/customization experience on ServiceNow
  
• ITIL/ServiceNow
  
• Certifications will be an added advantage.
  
• Set up standards for quality control; measure and report performance against those standards
  
• Exposure on Service Now integration protocols with other application/systems
  
• Excellent attention to details ability to multitask and effective time management skills
  
• Knowledge of web based development languages; specifically JavaScript Ajax