Service Now Admin
Service Now Admin
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Job Description
Greetings from Maneva!
Job Description
Job Title ServiceNow Admin
Location Bangalore /Pune / Coimbatore
Experience 6 10 Years
Requirements:
Responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities.
Monitors service mapping results reconciling and addressing any anomalies.
Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
Ensures that service mapping products are highly available reliable and performant.
Customization of Service Mapping Patterns on the basis of application/Experience with extending the ServiceNow schema
to custom applications.
Regular maintenance of modelled applications and triggering Service Review and Audits.
Elishes monitors and maintains Service Mapping refresh schedules.
Responsibility for chairing meetings with Software/Application Owner(s) and gather requirements produce
weekly/monthly status dashboards.
Experience presenting and conducting demo reviews with Owners/Tower Leads.
Intermediate understanding of application architecture and their relations with other application components.
Fundamental understanding of networking including TCP/IP ports firewalls Network Protocols and IP networks.
Basic understanding of Linux/Unix commands SUDO permissions and other OS environments
Basic understanding of cloud based discovery (internal & external) and discovery for other CI types.
Understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues.
Working knowledge on clearing CMDB discovery related issues such as duplicate CIs Port Issues and permission issues etc.
to support the service mapping process.
Hands on expertise implementing any of the Scripts example: Client Scripts Server Scripts Glide Scripting UI Policies UI
Actions UI Macros and Data Policies Business Rules ACLs in ServiceNow
Scripting knowledge for customization (good to have) not mandatory as we have other inhouse developers.
Integrate ServiceNow with several applications like LDAP JIRA Workday SCCM Jenkins etc.
Handson knowledge on ServiceNow version migration/upgradation and UAT testing.
Participates in platform upgrade planning testing and validation.
Strong knowledge of Service Now modules such as Service Mapping CMDB Incident Change.
Fundamental knowledge of ServiceNow Event Management module and other ITSM modules.
Exposure to thirdparty tools for integrations like SCCM Orchestration Qualys Orion and similar tool set.
Scripting knowledge for customization (good to have) not mandatory as we have other in house developers.
May participate in projects including preparing project plans igning tasks monitoring statuses coordinating efforts
validating team recommendations integrating efforts into a comprehensive strategy and delivering results on time.
Create/Maintain Service Now Mapping doentation/standard operating procedures.
Writes and/or reviews system specifications including output requirements flow charts and technical diagrams.
Qualifications
Bachelor degree in Computer Science or a related discipline and at least 8 to 10 years of related experience as a Service Now Service
Mapping/Discovery SME
Candidate much have very good understanding of IT Infrastructure domain
Strong ytical communication and technical ss.
Strong experience with out of box functionalities and supporting version upgrades efforts
Certifications Preferred:
ServiceNow: Service Mapping Discovery CMDB Implementation Admin
If you are excited to grab this opportunity please apply directly or share your CV at and
Employment Type
Full Time
