Contact Center API Developer

Acquire BPO is currently looking for Professional Services Contact Center API Developer to support RingCentral (link removed)>

The Professional Services Contact Center API Developer at RingCentral will play a key role in the planning and development of and functions of the contact center our white-gloved partner Nice InContact. This role will drive implementation of Nice InContact Studio and Central functionality within new Contact Center ACD designs and training.


To succeed in this role you must have experience in:



Providing technical configuration for IVR specific to InContact Studio programming



Consulting, Design, and development of IVR integrations



Enterprise account exposure high-end contact centers



Providing process, data, and object modeling in a variety of application and database environments.



Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications



Providing technical architecture leadership, analysis, design, development, and enhancement



Expertise in industry leading contact center technologies



MS Office knowledge (excel, project plans, Smartsheet, Visio)


Business




Presenting a professional image in conduct, attitude, and attire



Assisting with the development of client information management standards and evaluation of technology trends



Consulting experience desired


Bonus Experience:




Contact center operational experience



Contact Center software solution experience



Previous experience with contact center workforce management, quality management, or analytics systems



Desire Qualification




BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.



Equal years of professional experience beyond education requirements as noted above



Strong troubleshooting and problem-solving skills



Implementation & Solutions: broad skills in both technology & analysis



Excellent communication (Written and Verbal) interpersonal skills



Cloud experience a plus



Experience in supporting worldwide customers/Business Partners



Expert Services: deep skills in specialized technical & functional areas



API software development skills with experience using the RESTful/Soap web services



Proficiency in one or more of the following programming languages JavaScript, Java, Python, PHP



Relational database experience is highly desirable



Desired personal profile: analytical, inquisitive, service & collaborative, friendly demeanor, early adopter



What we offer:




We offer all the work/life benefits you could ever want, (and none of the micromanagement.)



Flexible work arrangement (Hyrbid Set Up)



Comprehensive HMO package (medical and dental)



Personal Time Off Leaves



Quarterly Performance Bonus



Employee Assistance and Wellness Programs




To know more about the Acquire-RingCentral Manila collaboration, you may visit (link removed).ph