Acquire BPO is currently looking for Professional Services Contact Center API Developer to support RingCentral (link removed)>
The Professional Services Contact Center API Developer at RingCentral will play a key role in the planning and development of and functions of the contact center our white-gloved partner Nice InContact. This role will drive implementation of Nice InContact Studio and Central functionality within new Contact Center ACD designs and training.
To succeed in this role you must have experience in:
Providing technical configuration for IVR specific to InContact Studio programming
Consulting, Design, and development of IVR integrations
Enterprise account exposure high-end contact centers
Providing process, data, and object modeling in a variety of application and database environments.
Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
Providing technical architecture leadership, analysis, design, development, and enhancement
Expertise in industry leading contact center technologies
MS Office knowledge (excel, project plans, Smartsheet, Visio)
Business
Presenting a professional image in conduct, attitude, and attire
Assisting with the development of client information management standards and evaluation of technology trends
Consulting experience desired
Bonus Experience:
Contact center operational experience
Contact Center software solution experience
Previous experience with contact center workforce management, quality management, or analytics systems
Desire Qualification
BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
Equal years of professional experience beyond education requirements as noted above
Strong troubleshooting and problem-solving skills
Implementation & Solutions: broad skills in both technology & analysis
Excellent communication (Written and Verbal) interpersonal skills
Cloud experience a plus
Experience in supporting worldwide customers/Business Partners
Expert Services: deep skills in specialized technical & functional areas
API software development skills with experience using the RESTful/Soap web services
Proficiency in one or more of the following programming languages JavaScript, Java, Python, PHP
Relational database experience is highly desirable
Desired personal profile: analytical, inquisitive, service & collaborative, friendly demeanor, early adopter
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Flexible work arrangement (Hyrbid Set Up)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit (link removed).ph