Senior Customer Support

Provide training and instruction to co-workers and employees in other departments in how to
utilize assigned computer applications, programs, and modules; answer questions regarding
system problems; troubleshoot hardware and software problems; assist in the general
maintenance of computer and computer-related equipment.
5. Perform the full range of customer service duties; provide customer service and assistance to the
public; answer telephone calls regarding water and sewer service and billing, business taxes,
sanitation issues, parking citations issues, dog licensing, and transit issues; serve as receptionist;
screen and direct calls.
6. Provide customer service at the counter; assist customers with water and sewer billing and service
issues and parking citation issues and administrative review; process business tax applications,
permit applications, and bingo applications; collect and record payments; issue appropriate
receipts.
7. Perform a variety of clerical accounting duties; participate in the accounts receivable functions;
create and post debit/credit memos to the general ledger; create and reverse invoices posting to
general ledger; coordinate with accounting regarding payments posted/reversed and refund
reports; create and maintain customer payment arrangement for dunning procedure; monitor and
research outstanding accounts receivable and generate letters to expedite payment.