L2 IT Support Engineer

• Two to three (2 3) years providing IT infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirement.
  
• Hands-on experience in installing, troubleshooting, and fixing laptops, desktops, and other computer peripherals hardware problems.
  
• Experience or ability to follow installation instructions and troubleshoot desktop applications.
  
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction at sites.
  
• Ability to lift/move computer equipment weighing up to 50Lbs.
  
• Skilled in desk-side support and PC break/fix including basic administration of Windows OS/Mac OS.
  
• Experience in ticketing systems like ServiceNow or similar other tools.
  
• Ability to work with IT vendors like Dell, HP, etc for advanced issues.
  
• Experience with Anti-spyware Anti-virus software.
  
• Basic usage Knowledge of TCP/IP networking DNS, DHCP, VPN, and RDP.
  
• Evaluation and installation of primary and peripheral computers including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners wireless routers, racks, and cabinets.
  
• Ability to provide basic Audio visual touch services. Setup/Install/troubleshoot Audio-visual hardware.
  
• Ability to troubleshoot issues using good deductive reasoning skills under smart hands capability supported by Customer.
  
• Smart hand support for Network, Servers, and storage devices.
  

Requirements