وظائف في Customer Care Lead في القاهرة

الأدوار والمسؤوليات بصفتك عضوًا في منظمة الدعم، فإن تركيزك ينصب على تقديم الدعم والحلول بعد البيع لقاعدة عملاء Oracle مع العمل كمدافع عن احتياجات العملاء. يتضمن ذلك حل استفسارات العملاء غير الفنية بعد البيع عبر الهاتف والوسائل الإلكترونية، بالإضافة إلى الأسئلة الفنية المتعلقة باستخدا المزيد...

Develop and implement strategies to attract and acquire new customers. Identify and engage potential customers through various channels, including online, phone, and in-person. Educate prospective customers about our services, mission, and values. Work closely with the marketing المزيد...

Conducting client discovery calls with sales representatives. Meeting with clients to discuss their hardware and software needs. Strategizing with the sales team to create customized solutions. Drafting and delivering presentations on targeted products. Designing and installing المزيد...

Collaborate with stakeholders to gather analyse and document business requirements for software projects.Conduct thorough research and analysis to identify opportunities for process improvements and system enhancements.Develop detailed business requirements documents (BRDs) use cases المزيد...

Works alongside the /BIM leads to integrate outcomes and link information delivery with design delivery. Essential to have experience working with Revit/ AutoCAD / BIM Related Self – motivated, Capable of preparing complex drawings. Responsible for completio المزيد...

Budgeting & Forecasting Contributes to the forecasting cycle, including quarterly, annual, long-range plans and strategic business planning. Prepare the required justifications for the forecast cycles reviews with the related business owner. Deliver the budget in timely المزيد...

Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team mem المزيد...

- Promotes Giza Systems’ image and culture internally & externally. - Performs pre-investigation, data gathering, requirements and gap analysis. - Estimates and sizes the customer requirements with reference to the pre-investigation and using the help of the technical/func المزيد...

Effectively managing the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients Liaise with Axios Regional and HQ Teams as needed Monthly, quarterly and on demand Client reporting Ensure that eligible patients are enrolled in th المزيد...

Ensuring service reliability and achieving revenue and trip targets. Retaining captains through engagement initiatives and managing budget spend. Taking ownership of country setups and configurations to enhance customer experience, supply growth, and performance. Utilizing a data المزيد...

Code enhancement and development programs and/or required fixes to production problems using functional and technical programming standards. Test enhancement and development programs. Participate in structured code reviews/walkthroughs. Execute all required process steps. Create المزيد...

Job description:Company DescriptionA leading dog care facility in Egypt known for its exceptional standards of service care and fun experiences for dogs. Our services include dog boarding dog training dog spa wash n walk dog daycare and pet taxi.As a Customer Service Agent your المزيد...

Responsible for the smooth onboarding of the client, on boarding ‘is making sure customer went live successfully with Foodics’ Responsible for the product know-how and training needs of the client upon the assignment from the professional services. Responsible for educat المزيد...

#WorkfromHome 40 hours per week Position: Customer Service Agent (Medical) Company Overview: RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative and comprehensive solutions to help businesses improve their customer service processes a المزيد...

- Respond to customer inquiries via email and chat in fluent English. - Provide accurate, valid, and complete information using the appropriate methods and tools. - Resolve customer complaints and provide suitable solutions and alternatives within the established time limits. - Follow المزيد...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & المزيد...

الأدوار والمسؤوليات مراقبة وتقييم و/أو تدقيق عينة من المكالمات الواردة و/أو الصادرة وطرق الاتصال الأخرى بما في ذلك الدردشة والبريد الإلكتروني تلبية متطلبات الإنتاجية الإدارية (على سبيل المثال عدد المكالمات التي تتم مراقبتها شهريًا، وعدد رسائل البريد الإلكتروني التي يتم تقييمها، وما المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transacti المزيد...

Continuous optimization of RAN network performance to achieve/exceed target KPIs. Investigate results of benchmarking activities on network level and develop RAN solutions for continuous network improvements. Be up to date with the latest RAN products in the industry and t المزيد...