وظائف في Chat Emails And Calls Support في القاهرة

الأدوار والمسؤوليات مساعدو المبيعات والتسويق الداخليون (ISMA) هم أعضاء في فريق ISM الخاص بنا. يساعدون مديري المبيعات الداخليين في تجميع الوثائق، وإنشاء عروض أسعار العملاء، وإدخال/تحديث عروض الأسعار والمعلومات الأخرى في CRM، وتحديث المعلومات في نظام إدارة معلومات المختبر (LIMS)، وأبحا المزيد...

Review IT operations and service dashboards. Support executive members and ensure timely support from service providers. Prepare and share reports on service-level agreements and performance. Assist operational and technical staff in resolving issues. Manage stakeholder communic المزيد...

Support the Project Management Office execute day-to-day operations Maintain up-to-date filing and reference systems, assists in accounting and reporting activities Provide administrative support for strategic projects (e.g. Digital Talent VIP Board and Talent Awards) Provide sup المزيد...

Respond to the Facilities department help desk tickets. Follow up on all the maintenance team activities and ensure its fulfilment according to the scheduled durations. Conducting regular inspections of HVAC systems to identify and troubleshoot issues before they become المزيد...

Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels Support all business teams regarding system inquires and guide them Communicate with all services providers in case of technical issues and inquires Monitor, resolve and esc المزيد...

توفير التوجيه والدعم لمستخدمي التطبيق لضمان الحفاظ على الخدمة على أعلى مستوى ممكن مع أقصى مستويات الإنتاجية والكفاءة التي يمكن تحقيقها. تقديم الدعم لتكوين التطبيق وترقياته، وتحليل المشكلات وحل مشكلات التطبيق، بالاشتراك مع المستخدمين. تصعيد تحليل مشكلة التطبيق المعقدة والحل المقترح ل المزيد...

Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.. Provide assistance to all members in the use of our computer network,workstations, and equipment. Assist with the communications and information hardware and software, المزيد...

Collaborate with the Calibre support team worldwide to provide tool usage demos, deployable solution packages and debugging methodologies. Collaborate with Filed/Account Teams in the tools deployment and work on customer compelling problems. Communicate with Siemens EDA product div المزيد...

Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software develo المزيد...

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic المزيد...

Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives 2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations 4. Train and direc المزيد...

Ensure environment stability, availability, security and performance through SLO’s, SLA’s and automation enforcement Develop and maintain CI/CD across a range of languages and environments. Working closely with software engineers, product owners and systems engineers المزيد...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr المزيد...

The Project Support Associate will play a crucial role in supporting our Firestopping & Thermal Team by managing daily communications tracking project progress and ensuring accurate documentation and billing. This position requires excellent organizational skills attention to deta المزيد...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are المزيد...

Develop and design Customer profiling tools enabling customer persona and digital fingerprint identification. Building on Customer interactions and engagement on different journeys analytics for more individualized customer engagement approaches Build the framework of customer Engagem المزيد...

Troubleshooting and resolving IT issues in a timely manner. Communicating with coworkers to diagnose problems. Installing and configuring hardware and software. Talking coworkers through the process of fixing technical issues. Prioritizing your workload to ensure the most critic المزيد...

Liaising with internal departments to determine recruitment needs. Determining selection criteria, hiring profiles, and job requirements for vacant positions. Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as wel المزيد...

Handle calls, e-mails, webchats, and other contacts within the service level agreement. Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. Diagnose, Troubles المزيد...

Monitor, maintain, and optimize database performance. Troubleshoot and resolve database-related issues. Ensure data integrity and implement security measures. Collaborate with the development team to support database design and architecture. Manage database backups, restorations المزيد...