Customer Experience Supervisor Jobs in Riyadh

Roles and responsibilities 1. Team Leadership Supervise and lead the guest services team, providing guidance, training, and support to ensure high levels of service. Conduct regular team meetings to communicate goals, updates, and performance expectations. Foster a positive work More...

Excellent communication skills and the ability to communicate with customers tactfully and professionally. Ability to solve problems effectively and handle complaints in a positive manner. Good knowledge of customer service and hospitality principles. Ability to work in a changing env More...

Leadership skills: Ability to lead and direct various work teams to ensure excellent customer experience. Deep understanding of customer experience: Ability to analyze the customer journey and improve touchpoints to ensure customer satisfaction and enhance customer loyalty. Communic More...

Collect and analyze customer feedback from various sources using the Medallia platform Create reports and dashboards that visualize customer feedback data and trends Provide insights and recommendations to improve customer satisfaction and loyalty Support CX Central Team and CX C More...

Conduct thorough assessments of current customer experiences across all channels and touchpoints. Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs. Utilize customer feedback, journey mapping, and data analytics to identify pain p More...

Location: Saudi Arabia Job Summary:We are seeking a highly organized and experienced professional to oversee the administrative and operational functions of the office ensuring that all office activities run smoothly and efficiently. The Office operator will coordinate the daytoday ac More...

Support the GAM to develop, drive and implement account strategies and initiatives; coordinate account planning across service lines and for the different regions. Support GAM in monitoring and supporting the deployment of the multiple initiatives within the priority accounts progr More...

Strategy Development: Collaborate with senior management to develop and refine the customer experience strategy aligned with the organization's goals and values. Customer Journey Mapping: Analyze and map out the customer journey across various touchpoints to identify pain More...

Educational Qualifications: Bachelor's degree in Business Administration, Marketing, or related field. Customer Service Knowledge: A deep understanding of customer service principles and how to provide excellent customer service. Leadership skills: The ability to lead the custom More...

Oversee daily operations within the Customer Service division, ensuring optimal performance and efficiency. Provide leadership and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment. Maintain customers’ profiles and related doc More...

Experience in managing credit operations and providing financial services. Deep knowledge of financial policies and procedures. Ability to provide financial advice and customer support. Negotiation and customer relationship management skills. Ability to analyze financial data and make More...

Strong leadership skills and ability to direct and motivate a team. Ability to organize daily operations and direct the team to achieve goals. Excellent communication skills to interact with colleagues and clients. Knowledge of the policies and procedures of the place where he works.

Academic qualifications: High school diploma or equivalent; A bachelor's degree in business administration or a related field may be beneficial. Leadership and management skills: The ability to lead the work team and direct them towards achieving the desired goals. Problem solvi More...

- No prior AI experience is required.- Strong interest in artificial intelligence and machine learning.- Excellent analytical and problem-solving skills.- Strong communication and teamwork abilities.- Self-motivated with a willingness to learn and adapt. **Benefits:**- Gain hands-on e More...

Roles and responsibilities Coordinate the process of patient complaints and follow up with the involved departments, communicating with the patients, closing the complaints and ensure patient satisfaction. This role champions improving patient satisfaction by gathering feedback, iden More...

This is a remote position.This is a remote position. We are looking for Remote Honeymoon Specialist to join our company, who are passionate about traveling. You will manage travel requirements made for business or leisure and you will provide tourism related services and package t More...

Educational Qualifications: Bachelor's degree in Marketing, Business Administration, Tourism and Hospitality, or related field. Higher degree in event management or customer experience is an advantage. Artistic skills: Deep understanding of event design and organization and visi More...

- Lead a team of researchers focused on gathering, analyzing, and interpreting data related to user experiences across the organization's products, services, and touch points. - Develop robust research strategies that combine qualitative and quantitative methods (surveys, intervi More...

Roles and responsibilities Coordinate and follow up patient experience matrix and compliance to PX related policies and procedures. Also involves coordination with project PX team and other departments for patient satisfaction survey data. Key Responsibilities / Accountabilities More...

An extraordinary guest experience begins with you. As Guest Experience Manager you will ensure a warm welcome feeling for our guests as soon as they arrive. Your responsibilities and essential job functions include but are not limited to the following:Provide a sense of welcome a More...