Branch Customer Serv....
Branch Customer Service Representative
Posted on :
30-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2775304
Branch Customer Service Representative
PURPOSE: Our client seeks a Branch Customer Service Representative to effectively manage walkin subscribers across our nationwide branches delivering exceptional service while minimizing churn.
KEY RESPONSIBILITIES & CONTACTS:
Customer Service:
Respond to inquiries provide desired information and adapt to changing needs.
Apply innovative solutions to complaints maintaining professionalism.
Ensure a warm and professional branch ambiance.
Manage Customer Accounts:
Identify and resolve customer queries fulfill requests and address complaints.
Troubleshoot product issues maintain database and provide technical support.
Upsell products/services and recommend process improvements.
Quality Assurance:
Maintain 90% QA scores ensuring first call resolution and enhancing organization reputation.
Customer Education:
Upsell accounts explain payment options and recommend upgrades/features.
Sales:
Sell hardware installation and additional products to new and existing customers.
Requirements
QUALIFICATIONS & EXPERIENCE:
Minimum 1 year in commerce business administration or sales.
Bachelor s Degree in a Businessrelated field.
Strong communication and computer skills.
Previous customer service experience required; sales experience a plus.
HOW TO APPLY: If youre passionate about customer service and meet the qualifications please send your resume.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
