GUEST EXEPERIENCE MANAGER
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3 - 0 years
KWD 1 - 100
Any Nationality
N/A
1 Vacancy
Job Description
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Participate to daily pre-arrivals meeting and reviews on a daily basis restaurants booking system.
- Assist the outlets & IRD team to craft the best guest experience, promote and sell special dinner packages, assist the guests into arranging their dining experience when required.
- Ensure guest satisfaction during the pre-arranged special dining experience.
- Reviews and handles, with help of Department heads or Division head if necessary, all the F&B glitches and ensure the guest experience is recovered in timely manner.
- Maintains and reviews guest experience database and supplies insights on root causes and suggests action in order to reduce negative guest experiences.
- Supervises and follows up, with help of Department heads or Division head if necessary, any guest comment on Medallia, booking.com, Open Table or any other social media platform.
- Participate in service focus meetings and assist with implementation of action plan.
- Performs any additional duties as assigned.
Employment Type
Full Time
