Marketing Manager
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0 - 0 years
KWD 123 - 123
Any Nationality
N/A
1 Vacancy
Job Description
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Participate to daily pre-arrivals meeting and reviews on a daily basis restaurants booking system.
- Assist the outlets & IRD team to craft the best guest experience, promote and sell special dinner packages, assist the guests into arranging their dining experience when required.
- Ensure guest satisfaction during the pre-arranged special dining experience.
- Reviews and handles, with help of Department heads or Division head if necessary, all the F&B glitches and ensure the guest experience is recovered in timely manner.
- Maintains and reviews guest experience database and supplies insights on root causes and suggests action in order to reduce negative guest experiences.
- Supervises and follows up, with help of Department heads or Division head if necessary, any guest comment on Medallia, booking.com, Open Table or any other social media platform.
Employment Type
Full Time
Company Industry
Department / Functional Area
Marketing / Brand Management / Marketing Research / Digital Marketing
