Marketing Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Participate to daily pre-arrivals meeting and reviews on a daily basis restaurants booking system.
- Assist the outlets & IRD team to craft the best guest experience, promote and sell special dinner packages, assist the guests into arranging their dining experience when required.
- Ensure guest satisfaction during the pre-arranged special dining experience.
- Reviews and handles, with help of Department heads or Division head if necessary, all the F&B glitches and ensure the guest experience is recovered in timely manner.
- Maintains and reviews guest experience database and supplies insights on root causes and suggests action in order to reduce negative guest experiences.
- Supervises and follows up, with help of Department heads or Division head if necessary, any guest comment on Medallia, booking.com, Open Table or any other social media platform.
نوع التوظيف
دوام كامل
القسم / المجال المهني
التسويق / إدارة العلامة التجارية / بحوث السوق / التسويق الرقمي
