Rooms Reservations Manager

Having knowledge of entire Reservation Procedure according to InternationalHotelmanual system.

Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already byFront Office Manager.

Allocate daily tasks to Reservations staff .

Review reservation booked daily.

Reviewarrivalreport daily.

Responsible for preparation ofoccupancyforecast.

Responsible for training staff.

Responsible for implementation of policies and procedures.

Responsible for recording Company/Travel AgentRates both in system and correspondence file.

Liase with Sales Department in regards to occupancy, Rates Reservation'sAnalysis.

Identify Top ProducingAccountsensure proper recognition by Reservation staff.

Knowledgeable in hotel andguestroom facilities/services and ensuresreservations agentsare equally knowledgeable.

Responsible for various Production reports and supply to each department concerned.

Monitoring Telephone Manner and general performance of reservations staff daily.

Ensure special handling of repeats guest and veryVIPguest.

Observes and ensures that proper telephone manners are maintained at all times

Monitors and coordinatesgroup reservationsactivity with the Sales Department and Revenue Manager

Follows uptentativebookings and updatereservation status

Reviewsno-showand cancelled reservations and processeschargesaccording to hotel’s policy

Review room blocking forLong Stay.Suitesand special group request.

Supervising of Group Reservations.

Maintain cordial relations with commercial clients.

Bring to the attention Front Office Manager when the hotel availabilitystatusbe changed and prepare for necessary action.

Responsible for workschedule

Responsible for maintaining a Neat and Orderlypositionat all times.

In general, perform any other duties might requested by Front Office Manager or Room Division Manager.