Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message
Receive record and relay messages accurately completely and legibly
Activate deactivate guest room message lights as appropriate Instruct guests on how to access the internet transfer guests with problems to provider s customer support line
Test communications equipment to ensure it works properly Respond to special requests from guests with unique needs
Contact appropriate individual or department as necessary to resolve guest call request or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
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