Investigation specialists are expert communicators and problem solvers obsessed with Customer success.
They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf.
They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience
. Ideal applicants will have experience in CTPS investigations.
All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision.
The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
"Please note that this job role is a seasonal role ( FTC ) for 6 months on the payroll of Amazon."
Key job responsibilities
Roles And Responsibilities
This includes, but is not limited to:
Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
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