IT&T AV Specialist

Main Responsibilities

• Monitor server and network system performance
• Assist guests with IT related issues and ensure all guest complaints are investigated and proper action taken to rectify
• Create and maintain systems users ID
• Liaise with vendors and IT personnel for any application and hardware related issues
• Upkeep filing, document control, and equipment tracking to prevent loss of existing IT assets
• Ensure IT Daily task are carried out and completed
• Assisting with the delivery, installation, operation and retrieval of audio/visual equipment for daily meetings and firm events in the Hotel in accordance with the daily conference room schedule and just-in-time requests
• Assisting with the coordination of AV support for firm events held at public facilities, which may include interaction with vendors and colleagues
• Assisting with the implementation of new technologies, equipment, and network services related to IT
• Assisting with identifying, troubleshooting, and resolving A/V equipment and connectivity issues

Requirements

• Junior School qualification or equivalent
• Specific Degree or Diploma in relevant areas is plus
• Minimum 2 years of experience working in a 5-star hotel environment
• Problem solving