Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Flexible with working schedule; expected to work weekends and holidays.
Willingness to take initiatives & responsibilities and work on weekends, and outside of the "standard" work day
Ability to work overtime as dictated by business need; as much as 40 hours a week, most often occurring in the weeks surrounding any official holidays.
Maintain records of day-to-day work by updating trackers to reflect work done
If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
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