Guest Relation Officer
Posted on :
24-10-2024
Employer Active
1 Vacancy
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Job Description
- Provide a courteous, professional, efficient and flexible service at all times, following Grand Hyatt Amman Standards of Performance
- Ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
- Be aware and adhere to the hotel emergency policy and procedure.
- Act as a departmental coordinator for all areas of the hotel and ensure a proper follow-up is done for all guests’ requests and comments.
- plug in all customer inquiries into the system and ensure proper follow up is done
- Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- Perform billing and cashiering functions as required within the department.
- Maintain total confidentiality of all guest and associate information.
Employment Type
Full Time
Department / Functional Area
Key Skills
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