Senior Customer Support Agent
Posted on :
28-04-2024
Employer Active
1 Vacancy
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Job Description
- Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
- Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.
- • Provide in-depth training in areas of expertise, general product knowledge, and integration.
- Ensure the availability of technical infrastructure, systems, products, and services.
- Work closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
- Ensure that communication flow internally and externally between different stakeholders at it’s best.
- Serve as a coach and trusted advisor to valued company’s clients.
- Establish, document, and communicate best practice processes and procedures for ongoing management and solves operational problems and database that has a tracking of all operations and documents. Includes but not limited to knowledge-base, operations manual, marketing reports, process, and procedures.
- Responsible for the implementation of project plans for current and new projects to achieve targets.
- Support junior agents in progressing their tickets.
Employment Type
Full Time
Department / Functional Area
Key Skills
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