Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors)
Act as a focal point for customer when it comes to meeting customers business/ technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
Meet and exceed quarterly/yearly set goals to ensure overall business growth for assigned customers (interactions, revenue, gross profit and other values related to type, services used and customer size, cross-sell and up-sell activities of products/services, managing RFPs, price negotiations)
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