Works with production and customer to determine optimized process settings to assure specified requirements are met
Manages customer complaint process under the supervision of the Quality Director
Quality System:
Ensures compliance with all ISO and customer/external audit requirements
Prepares and successfully completes audits
Owner of Root Cause Analysis Process by involving relevant departments in developing appropriate corrective action response
Documents and reports all supplier quality-related issues per documented procedures
Controls and reports all non conformance product per documented procedures
Ensures completion of all customer required testing
Reports production quality through Certificate of Compliance as specified by the customer
Responsible for promoting a quality mindset in all plant employees
Responsible for the control & coordination of rework with the production of all nonconforming product
Ensures that a signed acceptable color sample which has been compared to approved customer sample is provided for production line at each start-up by Quality Technician
Trains and supervises all personnel performing quality testing within the quality lab and on the production floor
Regularly scheduled quality staff meeting
Ensures team works together as efficiently as possible
Recruits (with support of Management) and HR Team
Performs disciplinary actions
Performs annual Performance Evaluation for quality lab technicians under the guidance of Operations Manager / Plant Manager
Assesses training needs of staff and ensures the execution of training
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