Documentation Management Specialist

As our Documentation Specialist you will collaborate with and assist the Sales and Operations Teams in obtaining and completing all documents required to complete the referral process.

In this role you will be responsible for high level communication to resolve outstanding orders for the organization and work closely with the home office branch(s) and each Care Coordinator (CC) within the branch(s) to ensure the referral process and documents are complete.

Key Responsibilities:
Monitor new referrals throughout the day to ensure accuracy and that Starts of Care (SOC) are processing according to the order.
Travel with the sales team to referral partner offices and develop relationships with them learn each accounts referral patterns and determine their preferred delivery method. Update and manage delivery method in EMR as necessary.
As required update changes to CCs assigned referral sources (MDs facilities/hospitals etc.. or any other EMR information that requires updates.
Communicate regularly with Regional Director of Sales branch and CCs on plan to obtain missing referral documents (F2F Hand Carry Orders Escalations.
Be available to send outstanding orders/F2F/Hand Carry orders to the CC if they are in a referral sources office and will obtain signature during that visit.
Identify and overcome obstacles in obtaining signed orders for the CC.
Run F2F and Orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patient case.
On a weekly basis or as appropriate report to the RDS on progress made on outstanding orders and review any orders that are approaching 30days aging.
Participate in ThreeLeggedStool 3LS) meetings to discuss Escalations and new admissions from that referral partner.
Communicates professionally with all departments to resolve outstanding orders.
Responds promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner.
Excels in a deadline driven environment.
Complies with HIPAA regulations on all accounts.

Hours of Work

The F2F Documentation Specialist will work a set schedule each week that is consistent but may change on occasion depending on the needs of the team.


A Few Essential Items:
Demonstrates the ability to understand the importance of the position and the impact it has on the business.
Must possess and demonstrate excellent verbal and written communication skills.
Must possess excellent organization and time management skills.
Must possess a high school diploma or equivalent.
Must have previous experience working with an EMR system and demonstrates skills to navigate throughout the system(s).
Advanced typing computer skills and possess the ability to multitask across multiple software systems while keeping the integrity of the data.
Experience in MS Office.
Ability to remain productive when faced with high workloads and deadlines.
Able to follow detailed directions and request clarification when needed.
Identifies needs and opportunities for improvement and discusses them to the RDS with recommended solutions.
Works independently with minimal supervision.
Addresses customer concerns in a courteous and timely manner.
Use of relevant computer systems and a desire to learn and grow with system changes. 

The Talent Acquisition person who is responsible for this role enjoys sharing their enthusiasm for being part of an amazing organization that works together for successful patient outcomes and has a passion for service to others. It will be well worth your time to have the conversation and expand your network. Apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Qualifications :

Demonstrates exceptional interpersonal skills multitasking and problemsolving skills.
Exhibits organizational skills professional appearance behavior and a service attitude towards the community and others.
Must be flexible regarding working hours.
Have excellent written and oral skills.
Requires valid drivers license with reliable transportation and auto insurance.
Ability to travel within and out of geographic territory as needed.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime