Customer Service Supply Chain Officer
Customer Service Supply Chain Officer
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
A) Stocks Replenishment & Inventory Planning
- Monthly demand forecasting (including consolidation of sales forecasts & review) and inventory planning for Singapore warehouse
- Submit monthly rolling forecasts and purchase orders to factories
- Review and size the targeted stocks level
- Expedite and scheduling on time deliveries from factories
- Determine transportation mode used
- Work with sales team to clear customers backlogs
- Coordinate with freight forwarders (sea and air) for ship dates
- Invoices verification receipt & submission to Finance Department
- Ensure all work processes are compliant to the companys policy and local regulatory guidelines
- Escalate to management and factories for recovery plan especially during allocation on products
- Prioritize and release stocks to customers on critical orders
- Follow audit observations and improve operational processes
- Assess goods return as acceptable and arrange RMA when necessary
- Approve credit note issuance < SGDxxxx)
- Enter and edit order both in Accpac & Salesforce applications including change order credit and rebill in accordance to Somfy policies & processes.
- Followup and correct pricing or configuration issues
B) Logistics & Distribution Management
- Conduct full stocktake preparations (once every 6 months by items/ by quantity / locations)
- Investigate discrepancies found from inventory record and to do inventory adjustments
- Perform aging stocks analysis
- Physical check of stocks affected from quality issue / product recall
- Assist sales team for projects management (stocks update and withdrawal for project use)
- Goods return arrangement for products with quality issue
- Arrange bulk shipment receipts (including sending ASN and coordinating with warehouse)
- Organize urgent deliveries to customers after cutoff time (for exceptional case)
- Update clients GIT information (including shipment schedules in terms of ETD and ETA)
- Perform any adhoc projects / duties assigned
Qualifications :
- Degree holder of Business Administration Logistics related aspects.
- 8 years relevant experiences
- Computer literacy.
- Good command of spoken and written English.
- A good team player effective communication and interpersonal skills and able to work with people from diverse culture
- Responsible well organized with a strong work ethic and positive attitude
- Highly selfmotivated individual who can work independently and with minimal supervision
- Able to manage multitasks with ability to prioritize different objectives and meet tight timelines.
- Strong PC skills especially MS WORD EXCEL POWERPOINT SALESFORCE PowerBI and familiar with MS Outlook and Office Applications.
- ERP knowledge (e.g. Oracle/SAP) is a PLUS
Additional Information :
Please mention your current and expected salary and notice period in the CV.
The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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