Settlements Officer - Mortgages
Settlements Officer - Mortgages
Posted on :
07-03-2025
Employer Active
1 Vacancy
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Job Description
- To provide excellence in customer service contributing to the delivery of the Companys lending objectives by processing settlements in line with the Companys lending procedures and policies.
- To action requests from customers mortgage intermediaries solicitors and the Lending Team which facilitate the processing of offered mortgage applications through to settlement in accordance with the Companys policies.
- Observe regulatory and ethical standards.
- Demonstrate adherence to policies and procedures.
- Deliver excellent customer service through attention to detail problem solving and communication.
- Provide timely and accurate responses to telephone calls emails and other communications for all post offer accounts.
- Liaising with Finance Department to ensure funds are available and are released on time.
- Chasing solicitors for the satisfaction of outstanding conditions and the completion of mortgages.
- Dealing with requests for amended offers.
- Working with the solicitor panel management firm to ensure excellent service is provided to all customers.
- Preparation of procuration fee payments for brokers.
- Liaising with the Servicing Team to ensure a smooth hand over of customers from the Lending Team.
- Approval of the release of funds in accordance with Delegated Lending Authority.
- Demonstrate compliance with the Companys policy and procedures.
- Operate in accordance with the regulatory requirements as applied by the Companys responsible lending and underwriting policies.
- Comply with the provisions of the Money Laundering Regulations 2007 (and any successors thereafter) and the Companys Financial Crime policies and procedures.
- Maintain adequate records in accordance with regulatory requirements for such matters as mortgage offers funding approvals etc.
- Maintain current knowledge of all aspects of applicable regulations.
- Participate in training and continuing professional development (CPD).
Qualifications :
- Completions administration experience within the secured lending (Residential or Buy to Let) or commercial mortgage market
- Communication attention to detail work under pressure
- Ability to work effectively as part of a team
- Demonstrate the ability to learn new skills
- Technology skills including MS Excel and Word
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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