In Life Service Officer - Mortgages
In Life Service Officer - Mortgages
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
- Serve as the primary point of contact for existing mortgage customers handling enquiries and providing guidance on mortgagerelated matters.
- Process account amendments maintain accurate records and ensure prompt responses to customer requests regarding balances redemptions title deeds and other account details.
- Deliver excellent customer service whilst making sound decisions considering the full range of support options available and adhering to the Treating Customers Fairly (TCF) principle.
- Demonstrate a thorough understanding of relevant regulations including Anti Money Laundering/Financial Crime and apply this knowledge in daily operations.
- Meet productivity targets and adhere to Service Level Agreements adopting a getting it right first time approach to minimise repetitive enquiries.
- Work within allocated mandates escalating issues when appropriate and actively participate in departmental meetings to improve processes.
- Maintain compliance with the companys training and monitoring programme including adherence to Anti Bribery and policies.
Qualifications :
- Strong customer service experience ideally within the mortgage market
- Ability to work effectively as part of a team
- Demonstrate the ability to learn new skills
- Technology skills including MS Excel and Word
- Ability to work under pressure and to strict deadlines
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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