IT Support Engineer
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Job Description
- Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
- Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
- Manage monitor and respond to requests received through the IT Helpdesk in line with our agreed SLAs
- Identify opportunities to reduce service requests through better user training and documentation
- Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
- Take ownership of the IT procurement process by working closely with suppliers procurement and finance teams
- Work with auditors to ensure that procurement procedures are being followed
- Manage onboarding and offboarding processes for onsite and remote workers
- Manage and maintain audiovisual equipment around the offices
- Manage endpoint installations upgrades and troubleshooting (for MacOS Windows and Linux)
Qualifications :
- An IT professional with 3 years handson experience in IT Support or Administration
- Experienced in a multiOS environment (MacOS Windows and Linux)
- Excellent diagnostic and problemsolving skills
- Excellent communication and interpersonal skills
- Outstanding organizational and timemanagement skills
- Proven ability to provide proactive customer service with strong attention to detail
- Experienced with Active Directory/Azure/GSuite environments
- Experience supporting audiovisual conference room technologies
- Additional experience with tools and systems like Meraki Jira Intune Jamf and Slack
Additional Information :
We are Wixs IT Team. We provide technical assistance and support to Wix employees regarding computers servers hardware software and events on a global scale. We take care of everything from configuration to control and maintenance troubleshooting and monitoring using the newest technology for device management services Ansible and automation engines. We build fully automated processes for monitoring purchasing security incidences SLM CRM etc.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
