IT Support Engineer
IT Support Engineer
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Job Description
Who we are:
CloudifyOps is a boutique CloudDNA technology firm enabling businesses to maximize profitability become more agile and innovative through our comprehensive portfolio of Cloud transformation DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO greater ITbusiness alignment and higher SLA
What will you do :
Experience in working in IT helpdesk teams
End user IT Support for hardware and software management Inventory management User accounts management.
Address user tickets regarding hardware software and networking especially handling escalations and providing the right solution to Enduser.
Networking management such as Routingswitching and Firewall.
Remote Support for Upgrading installing and configuring new hardware and software to meet company objectives and security requirements.
Customize Operating systems to adhere to company standard Images
Record technical issues and solutions in tickets
Direct unresolved issues to the next level of support personnel
Follow up with end users to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Configure and maintain a companys Laptop snetwork s and IT infrastructure including Access Card IssuesAsset Management and admin related tasks.
Track User creation Deletion and updation
What we are looking for :
3 to 5 years of handson experience as an IT Support Engineer.
Handson experience in Okta Confluence JIRAJumpcloudSophosSprintoJamf and Datapass setting up and user authentication.
Experienced in configuring installing and troubleshooting Wireless VPN and NetworkPrinters
Knowledge on automating routine system admin tasks using batch files.
Understanding of 2FA MFA
User Management and Basic Knowledge on Cloud computing services(AWSAzure).
Handson Microsoft Entra and Intune.
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role In depth knowledge on Windows 1011 O365Windows Serverand Gsuite.
Handson experience with Windows/Linux/Mac OS environments Well versed with installation configuration and troubleshooting of windows 10 and MAC OS (monterey/ventura/Sonoma)
Working knowledge of office automation products and computer peripherals like printers and scanners
Knowledge of network security practices and antivirus programs
Experience with TCP/IP and basic networking issues
Ability to perform remote troubleshooting and provide clear instructions
Excellent problemsolving and multitasking skills
Customeroriented attitude
Bachelors degree in computer science information technology information systems or similar.
Applicable professional qualification such as Microsoft Oracle or Cisco certification.(if available)
Equal opportunity employer :
CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race color sex religion national origin disability pregnancy marital status sexual orientation gender reassignment veteran status or other protected category.
What we are looking for : 3 to 5 years of hands-on experience as an IT Support Engineer. Hands-on experience in Okta, Confluence, JIRA,Jumpcloud,Sophos,Sprinto,Jamf and Datapass setting up and user authentication. Experienced in configuring, installing and troubleshooting Wireless, VPN and Network-Printers Knowledge on automating routine system admin tasks using batch files. Understanding of 2FA, MFA User Management and Basic Knowledge on Cloud computing services(AWS,Azure). Hands-on Microsoft Entra and Intune. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role - In depth knowledge on Windows 10,11, O365,Windows Server 2019,2022 and G-suite. Hands-on experience with Windows/Linux/Mac OS environments - Well versed with installation, configuration and troubleshooting of windows 10, and MAC OS (monterey/ventura/Sonoma) Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Experience with TCP/IP and basic networking issues Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude Bachelor's degree in computer science, information technology, information systems, or similar. Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.(if available)
Employment Type
Full Time
