Senior Amazon Connect Contact Center Engineer

We seek a Senior Amazon Connect Contact Center Engineer to join our team remotely. 
Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits improving affordability simplifying healthcare experiences and providing access to toptier care.
The projects main goal is to assist the scrum teams with the Amazon Connect implementation digital routing manage user services within Amazon Connect and offer training and support on AWS solutions.

Responsibilities:

• Develop and implement Amazon Connect contact flows utilizing DynamoDB Lambda and Lex Bots for intelligent customer interactions.
• Design and implement custom call routing solutions using routing profiles queues callbacks emergency messages hours of operations and holiday routing with dynamic messaging features.
• Build and manage custom logic with AWS Lambda to improve contact center performance.
• Write and maintain software using one or more programming languages such as Python Node.js or Java focusing particularly on integrating with Amazon Web Services Lambda APIs to ensure effective functionality in the cloud environment.
• Leverage tools like GIT GitHub and TFS for code version control and team collaboration.
• Apply CI/CD practices to enhance software deployment efficiency.
• Coordinate development efforts with both onshore and offshore developers as well as interact with lineofbusiness customers to understand requirements and deliver solutions effectively.
• Perform debugging troubleshooting and problemsolving to address issues quickly and efficiently.
• Follow AWS best practices and pursue AWS certifications to stay updated with the latest cloud technologies.

Qualifications :

• 5 years of experience in contact center environment(Genesys Avaya Cisco etc).
• 4 years of handson experience in developing Amazon Connect contact flows using DynamoDB Lambda and Lex Bots.
• Strong background in designing and implementing call routing systems including routing profiles queues callbacks emergency messaging hours of operation and holiday routing with dynamic messaging.
• Strong exposure in developing custom logic using AWS Lambda to enhance contact center functionality.
• Solid working experience with Python Node.js or Java with a focus on AWS Lambda APIs.
• Familiarity with development and version control tools like GIT GitHub and TFS.
• Competence in CI/CD pipelines using Terraform CloudFormation or Go CD.
• Strong debugging troubleshooting and problemsolving abilities.
• Excellent communication and analytical skills with the ability to coordinate effectively with both onshore/offshore developers and business stakeholders.

Nice to have:

• Experience with AWS services like Contact Lens Transcribe Comprehend S3 Athena Quick Sight Lambda Elastic Search Kibana and Kinesis.
• AWS certification.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

No

Employment Type :

Fulltime