Amazon Connect Developer Contact Center
Amazon Connect Developer Contact Center
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Salary Not Disclosed
1 Vacancy
Job Description
Greetings from Conch Technologies Inc
Position: Amazon Connect Developer ( Contact Center )
Location: Delaware New Jersey and Plano TX
Duration: 12 Months COntract
Job Qualifications
Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows including advanced routing logic speech recognition and texttospeech using AWS LEX bots Polly etc.
o Strong understanding of Amazon Connects integration capabilities with other AWS Services such as Lambda SQS SNS etc.
o Experience with Amazon Connects APIs and SDKs
AWS Experience:
o Solid experience with AWS infrastructure and services including ECS S3 Lambda Aurora PostgreSQL Dynamo DB etc.
o Experience with AWS Security best practices.
CRM Integrations and 3rd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce ServiceNow etc.)
o Experience with CRM APIs and data models
o Good to have experience integrating with WFM systems like Verint.
Technical Skills
o Strong programming skills using Java Spring Boot
o Experience with SQL and NoSQL databases (e.g. AWS RDS Dynamo DB Aurora etc.)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CICD (Terraform Jenkins Spinnaker Git etc.)
o Experience and understanding of security protocols and systems (e.g. Active Directory IAM SAML SSO etc.) in line with legal and regulatory requirements (PCI DSS PII HIPPA GDPR etc.)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
Other Qualifications:
o Excellent problemsolving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team
Required Experience
5 Years of experience in Contact Center technologies and Cloud Architecture
5 Years of handson experience Amazon Connect and AWS
2 Years of experience using Terraform
Nice to have
Experience with Genesys OnPremises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe Bedrock Comprehend Sagemaker etc
Related AWS Certifications
Required Education
Bachelors degree in computer science Information Systems or equivalent education or work experience
Employment Type
Full Time
