Contact Center Amazon Connect
Contact Center Amazon Connect
Posted on :
31-01-2025
Employer Active
1 Vacancy
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Job Description
Hi
Greetings from Conch Technologies Inc
Position: Amazon Connect Developer
Location: Delaware New Jersey and Plano TX
Duration: 12 Months COntract
RTTO:ONSITE POSITION
Job Summary
We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role you will be responsible for the assessment design development and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with crossfunctional teams including product engineering and operations to deliver highquality innovative secure and scalable solutions that meet the evolving needs of the business in a hypergrowth environment.
Job Qualifications
Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows including advanced routing logic speech recognition and texttospeech using AWS LEX bots Polly etc.
o Strong understanding of Amazon Connects integration capabilities with other AWS Services such as Lambda SQS SNS etc.
o Experience with Amazon Connects APIs and SDKs
AWS Experience:
o Solid experience with AWS infrastructure and services including ECS S3 Lambda Aurora PostgreSQL Dynamo DB etc.
o Experience with AWS Security best practices.
CRM Integrations and 3rd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce ServiceNow etc.)
o Experience with CRM APIs and data models
o Good to have experience integrating with WFM systems like Verint.
Technical Skills
o Strong programming skills using Java Spring Boot
o Experience with SQL and NoSQL databases (e.g. AWS RDS Dynamo DB Aurora etc.)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CICD (Terraform Jenkins Spinnaker Git etc.)
o Experience and understanding of security protocols and systems (e.g. Active Directory IAM SAML SSO etc.) in line with legal and regulatory requirements (PCI DSS PII HIPPA GDPR etc.)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
Other Qualifications:
o Excellent problemsolving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team
Required Experience
5 Years of experience in Contact Center technologies and Cloud Architecture
5 Years of handson experience Amazon Connect and AWS
2 Years of experience using Terraform
Nice to have
Experience with Genesys OnPremises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe Bedrock Comprehend Sagemaker etc
Related AWS Certifications
Required Education
Bachelors degree in computer science Information Systems or equivalent education or work experience
Greetings from Conch Technologies Inc
Position: Amazon Connect Developer
Location: Delaware New Jersey and Plano TX
Duration: 12 Months COntract
RTTO:ONSITE POSITION
Job Summary
We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role you will be responsible for the assessment design development and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with crossfunctional teams including product engineering and operations to deliver highquality innovative secure and scalable solutions that meet the evolving needs of the business in a hypergrowth environment.
Job Qualifications
Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows including advanced routing logic speech recognition and texttospeech using AWS LEX bots Polly etc.
o Strong understanding of Amazon Connects integration capabilities with other AWS Services such as Lambda SQS SNS etc.
o Experience with Amazon Connects APIs and SDKs
AWS Experience:
o Solid experience with AWS infrastructure and services including ECS S3 Lambda Aurora PostgreSQL Dynamo DB etc.
o Experience with AWS Security best practices.
CRM Integrations and 3rd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce ServiceNow etc.)
o Experience with CRM APIs and data models
o Good to have experience integrating with WFM systems like Verint.
Technical Skills
o Strong programming skills using Java Spring Boot
o Experience with SQL and NoSQL databases (e.g. AWS RDS Dynamo DB Aurora etc.)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CICD (Terraform Jenkins Spinnaker Git etc.)
o Experience and understanding of security protocols and systems (e.g. Active Directory IAM SAML SSO etc.) in line with legal and regulatory requirements (PCI DSS PII HIPPA GDPR etc.)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
Other Qualifications:
o Excellent problemsolving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team
Required Experience
5 Years of experience in Contact Center technologies and Cloud Architecture
5 Years of handson experience Amazon Connect and AWS
2 Years of experience using Terraform
Nice to have
Experience with Genesys OnPremises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe Bedrock Comprehend Sagemaker etc
Related AWS Certifications
Required Education
Bachelors degree in computer science Information Systems or equivalent education or work experience
Employment Type
Full Time
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