Amazon Connect - Contact Center Engineer

We are looking for a highly skilled Amazon Connect Contact Center Engineer to join our dynamic team. The ideal candidate will have significant experience in designing developing and maintaining contact center solutions with Amazon Connect including expertise in call routing AWS Lambda DynamoDB and Lex Bots. This role requires strong problemsolving skills the ability to collaborate effectively with crossfunctional teams and a deep understanding of contact center environments.

Responsibilities:

• Design develop and maintain Amazon Connect contact flows leveraging AWS services such as DynamoDB Lambda and Lex Bots.
• Implement and configure call routing systems including routing profiles queues callbacks emergency messaging holiday routing and dynamic messaging.
• Develop and enhance contact center functionality by creating custom logic using AWS Lambda.
• Collaborate with onshore/offshore developers and business stakeholders to deliver highquality solutions tailored to the business needs.
• Work with Python Node.js or Java to implement AWS Lambda functions and integrations.
• Utilize development and version control tools such as GIT GitHub and TFS for software versioning and collaboration.
• Maintain and optimize CI/CD pipelines using Terraform CloudFormation or GoCD for continuous delivery and deployment.
• Troubleshoot debug and resolve issues in contact flows integrations and AWS services.

Qualifications :

• 5 years of experience in contact center environment(Genesys Avaya Cisco).
• 2 years of handson experience in developing Amazon Connect contact flows using DynamoDB Lambda and Lex Bots.
• Strong background in designing and implementing call routing systems including routing profiles queues callbacks emergency messaging hours of operation and holiday routing with dynamic messaging.
• Strong exposure in developing custom logic using AWS Lambda to enhance contact center functionality.
• Solid working experience with Python Node.js or Java with a focus on AWS Lambda APIs.
• Familiarity with development and version control tools like GIT GitHub and TFS.
• Competence in CI/CD pipelines using Terraform CloudFormation or Go CD.
• Strong debugging troubleshooting and problemsolving abilities.
• Excellent communication and analytical skills with the ability to coordinate effectively with both onshore/offshore developers and business stakeholders.

Nice to have:

• Experience with AWS services like Contact Lens Transcribe Comprehend S3 Athena Quick Sight Lambda Elastic Search Kibana and Kinesis.
• AWS certification.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

No

Employment Type :

Fulltime