Customer Support Executive Automotive Sales
Customer Support Executive Automotive Sales
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Customer Interaction: Serve as the primary point of contact for customers addressing inquiries and concerns via phone email and live chat.
- Order Processing: Manage customer orders ensuring timely delivery of products and services.
- Coordination: Collaborate with sales technical and logistics teams to fulfill customer requirements and ensure smooth operations.
- Documentation: Prepare and maintain accurate records of customer interactions transactions and necessary shipping documents.
- Issue Resolution: Address and resolve customer complaints providing appropriate solutions promptly.
- Market Analysis: Stay updated with market trends gather customer feedback and provide insights for business improvement.
Key Requirements:
- Educational Background: A diploma or degree in Business Administration Marketing or a related field.
- Experience: 13 years in customer service preferably within the automotive or industrial sectors.
- Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
- Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn companyspecific software.
- ProblemSolving Abilities: A proactive approach to identifying and resolving issues.
- Organizational Skills: Ability to manage multiple tasks prioritize effectively and maintain accurate records.
Employment Type
Full Time
