Customer Support Executive
Customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
COGENT E SERVICES
Job Title: Customer Support Executive.
Location: Shantiniketan Whitefield.
Salary: 21000 CTC
Type: Fulltime
Cogent eServices is a globally recognized business process outsourcing (BPO) company that specializes in providing a wide range of outsourcing solutions to clients across various industries. Heres a detailed description of Cogent eServices.
Key responsibilities include:
- Overseeing the daily operations of the branch.
- Setting targets for the branch and ensuring they are met.
- Managing customer relationships and addressing their concerns.
- Ensuring compliance with banking regulations and policies.
- Supervising staff and conducting performance evaluation.
- Building and maintaining relationships with highvalue clients.
- Understanding clients financial needs and offering appropriate banking solutions.
- Crossselling banking products and services.
- Providing personalized financial advice and assistance.
- Handling client inquiries and resolving issues promptly.
- Assisting customers with account inquiries transactions and problem resolution.
- Providing information about banking products services and policies.
- Processing account openings closures and updates.
- Handling cash transactions and maintaining accurate records.
- Resolving customer complaints and escalating complex issues when necessary.
Requirements:
- Excellent communication skills both verbal and written.
- Strong problemsolving abilities and attention to detail.
- Ability to work well under pressure in a fastpaced environment.
- Customercentric mindset with a passion for helping others.
- Ability to work independently and as part of a team.
- For experienced candidates: Prior experience in customer service or related field is preferred.
If you are interested
customer,customer support,bpo,business process,e-services
Employment Type
Full Time
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