Account Manager - Vendor Help Desk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Account Manager Vendor Help Desk will be responsible for offering remote support to talabats longtail accounts and guiding the restaurant Partner on selfserve actions to drive their growth. This roles engagement with our accounts is critical to their future success with talabat especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form and potentially gain a path to join the local Sales team as part of the natural career progression.
WHATS ON YOUR PLATE
- Make periodic calls to talabats long tail accounts and act as their main point of were hiring Account Manager (Vendor Help Desk) contact for commercial guidance. This includes both inbound and outbound calling.
- Educate the accounts on recommended actions to take (why and when) at a basic level and ensure they take those actions so that they can grow their business on talabat.
- Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view such as engagement rate orders GMV menu quality order cancellation rate etc.
- Guide the accounts to build selfserve capability by constantly educating them on the right actions to take both for commercial as well noncommercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).
- Ensure a high level of adherence to our internal guidance on ways of working and engagement mechanisms with the account
Qualifications :
WHAT DID WE ORDER
- University Graduates Only.
- Experience in Sales or Account Management is a plus.
- Minimum B2 level proficiency in English.
- Knowledge and experience working on MS Excel.
- Highly motivated with curiosity to learn and excel in a fastpaced and constantly changing environment.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
