Help Desk
Help Desk
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Help Desk (Receptionist/Customer Service)
Neemuch MP (Local Preferred)
Job Description:
Looking for an organized Help Desk / Receptionist / Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers and visitors ensuring a smooth efficient and positive experience. You will be responsible for answering inquiries providing support and resolving issues while also handling administrative and reception tasks. This role requires excellent communication skills problemsolving abilities and a customerfocused mindset.
Key Responsibilities:
- Customer Support:
- Answer phone calls emails and live chats from customers and provide accurate timely assistance.
- Assist with troubleshooting technical or productrelated issues providing clear guidance to resolve problems.
- Maintain a positive and professional attitude while handling customer inquiries and complaints.
- Reception Duties:
- Greet and assist visitors directing them to the appropriate departments or personnel.
- Manage the front desk ensuring it is organized and presentable at all times.
- Handle incoming mail deliveries and package distribution.
- Administrative Support:
- Perform general administrative tasks including scheduling meetings managing calendars and coordinating logistics.
- Assist with data entry filing and updating customer records.
- Maintain office supplies and equipment ensuring everything is stocked and functioning.
- Product and Service Knowledge:
- Maintain uptodate knowledge of company products services and policies to provide accurate information.
- Continuously improve product knowledge to better assist customers with inquiries and troubleshooting.
- Reporting and Documentation:
- Prepare and maintain reports on customer interactions issues and resolutions.
- Document common issues and resolutions to create a knowledge base for future reference.
Qualifications:
- Education: Any Graduate degree or equivalent required. Additional certifications in customer service or technical support is a plus.
- Skills:
- Excellent communication skills (both written and verbal).
- Strong problemsolving and troubleshooting abilities.
- Ability to multitask and manage time effectively.
- Proficient with office software (e.g. Microsoft Office Suite Google Workspace).
- Ability to maintain a professional demeanor in challenging situations.
- Personal Traits:
- Customeroriented and empathetic with a genuine desire to help others.
- Strong attention to detail and organizational skills.
- Team player with a positive attitude.
Regards
Manisha Koul
Dhirendra Group
administrative,excellent communication skills,communication skills,communication,proficient with office software,customer service,technical support,multitasking,organizational skills,office,problem-solving abilities,troubleshooting,time management,team collaboration,customer
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
