Assistant Manager - Accounts Receivable GSC
Assistant Manager - Accounts Receivable GSC
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Job Description
1. Monitoring overall process performance with respect to the agreed SLAs for multiple countries for both AP Cost and AR.
2. Monitoring the ageing buckets & collaborating with customers in resolving.
3. Continuous Customer Engagement for any Impact assessment and migrations of process to GBS.
4. Monitor Customer reconciliations for both Cash & Card payments
5. Ensuring ZERO compliance for any external Audits including ICF.
6. Driving efficiency driven transformation projects with Country Metro Digital.
7. Conducting skip meetings/focus group sessions/MRMs to discuss the process health & teams expectations as part of engagement and retention controls.
8. Conducting performance review with the team on quarterly halfyearly & yearly basis.
9. Sharing feedback with the Team Leader on a regular basis.
10. Leave Management for self and TL.
11. Coordinate with other teams to ensure smooth operations like IT Ops & Infra.
12. Review Monthly Governance presentations before publishing
Additional Information :
- Environment: Hybrid
- Travel Requirements: As per Business requirements.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
