Manager - HRSS
Manager - HRSS
Posted on :
28-02-2025
Employer Active
1 Vacancy
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Job Description
Leadership & Team Management:
- Provide strategic and operational leadership to the HR Shared Services (HRSS) team ensuring efficient and highquality service delivery.
- Lead HR operations across India China and Bulgaria while managing global HRSS HRIS and integration specialists.
- Build and develop a highperforming HRSS organization providing mentorship training and career development opportunities to team members.
- Manage hiring performance evaluations and overall team development to maintain a skilled and engaged workforce.
Client & Stakeholder Management:
- Act as a strategic partner to clients leading conversations handling escalations and ensuring alignment with client expectations.
- Act as a key liaison between HR Business Partners other departments and business stakeholders in different regions. Ensure that local HR needs are effectively communicated and supported while aligning with global HR strategy.
- Collaborate with internal and external stakeholders including HR leadership IT finance and other business functions to streamline HR operations.
- Serve as a key liaison between HRSS and client leadership ensuring consistent and highquality service delivery.
HR Operations & Service Delivery:
- Lead and oversee the HRSS function across multiple regions ensuring that local regulations and cultural nuances are reflected in the service delivery. Coordinate HR services across various geographies to ensure consistency quality and timeliness of HR services globally.
- Implement and manage quality frameworks such as ISO Six Sigma or other relevant methodologies to continuously assess and improve the HRSS processes. Ensure that HR services meet high standards for efficiency compliance and customer satisfaction.
- Drive adherence to KPIs and SLAs identifying gaps and implementing process improvements.
- Lead the standardization and automation of HRSS processes to enhance efficiency and employee experience.
- Develop and manage global and regional reporting on key HRSS metrics including service delivery process efficiency cost optimization and employee satisfaction. Use this data to inform decisionmaking and identify areas for improvement.
- Ensure compliance with global HR policies regulations and best practices. Ensure HRSS operations are fully compliant with global and regional laws industry standards and company policies. Regularly review and update policies and procedures to stay ahead of changes in legislation across different regions.
Innovation & Process Improvement:
- Continuously assess and improve HRSS processes globally ensuring that the services provided are efficient effective and adaptable to the needs of each region. Utilize best practices in HR operations and technology to optimize workflows and enhance user experience.
- Drive innovation initiatives within HRSS leveraging automation AI and process improvements to enhance service efficiency.
- Collaborate with IT teams to manage HR systems and integrations ensuring seamless HR technology enablement.
- Implement datadriven decisionmaking through HR analytics and reporting to optimize HRSS operations.
Compliance & Governance:
- Ensure that all HR processes and service delivery mechanisms comply with local legal requirements in respective countries.
- Establish governance frameworks to monitor and evaluate the effectiveness of HR service delivery.
- Implement risk management strategies to proactively address potential operational issues.
Qualifications :
- Bachelors degree required; MBA with specialization in HR preferred.
- 910 years of experience in HR / Benefits Shared Services with at least 57 years in a leadership role managing a global HRSS setup.
- Proven expertise in managing HR operations across multiple regions including India China and Bulgaria.
- Strong knowledge of global HR processes & policies including HR legal requirements across regions such as North America Europe and Asia.
- Experience in HRIS management integration processes and automation tools.
- Strong project management skills with experience in handling transitions and largescale process improvements.
- Exceptional stakeholder management skills with the ability to navigate complex client and internal relationships.
- Ability to manage multiple tasks simultaneously and work in a fastpaced environment.
- Excellent communication leadership and problemsolving abilities.
- Proactive approach to driving innovation and continuous process improvement.
Why Join Us
- Opportunity to lead a global HR Shared Services team and drive impactful HR transformation initiatives.
- Work with a diverse and dynamic team in a fastpaced growthoriented environment.
- Exposure to cuttingedge HR technology process automation and AIdriven innovations.
- Competitive compensation and career growth opportunities within a global organization.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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