Senior AM Ops Automation Specialist
Senior AM Ops Automation Specialist
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Job Description
As the new Senior AM Ops Automation Specialist you will be responsible for streamlining optimizing and automating sales processes using Salesforce and other automation tools like (AI bots etc) . Your role will focus on enhancing efficiency improving data accuracy and enabling the sales team to work more effectively by reducing manual tasks and using innovations.
The ideal candidate has experience in Salesforce administration workflow automation and thirdparty integrations ensuring smooth operations and data flow across multiple platforms. 40% of the Role is about automating processes in Salesforce and 60% improving day to day operations and reporting in Gsheets and Gdocs.
Whats on the menu: Major responsibilities
1. Automation & Workflow OptimizationAutomate Account Management
Design and implement automated workflows in Salesforce and other sales tools to reduce manual tasks and improve efficiency.
Set up Salesforce Case Management to efficiently track and resolve Account Management requests.
Develop and manage Approval Processes Escalation Rules and SLA Tracking for AM Ops tasks.
2. System Integration & API Management
Integrate Salesforce with external tools (e.g. ERP ticketing systems finance platforms communication tools like Slack or Teams).
Utilize Salesforce APIs MuleSoft Zapier or Workato to automate crossplatform data transfers.
Ensure realtime data synchronization between Salesforce and thirdparty tools to improve reporting accuracy.
Optimize CRM Usage: Ensure Salesforce is configured to best support sales processes including pipeline management forecasting reporting and integrations
3. Ticketing System & Issue Resolution
Develop a Salesforcebased ticketing system (using Cases & Queues) to manage internal requests and operational issues.
Automate ticket routing escalations and resolution tracking using Salesforce OmniChannel and Assignment Rules.
Monitor ticket trends and resolution times to continuously improve processes and reduce bottlenecks.
4. Reporting & Analytics
Build Salesforce Reports and Dashboards to provide realtime insights into operations workload distribution and KPIs.
Implement Einstein AI/Analytics for predictive insights on recurring operational inefficiencies.
Conduct data audits and process reviews to ensure compliance with SLAs and optimize workflows.
Data Management & Analytics: Maintain data integrity generate insights and create dashboards to help sales leadership make informed decisions.
5. Process Documentation & Training
Create SOPs and training materials for new automation processes.
Provide Salesforce training and enablement to Account Management teams to ensure adoption.
Work closely with crossfunctional teams to ensure best practices and process alignment.
Dashboards & Reporting: Enable sales ops teams to build reports without IT support including sales forecasting reports and performance dashboards that track key metrics.
Process Improvement: Identify bottlenecks in sales operations and implement solutions that drive productivity and scalability.
Technical Skills & Experience
5 years of experience in Salesforce Administration Business Process Automation or Operations.
Strong preference expertise in Salesforce (Service Cloud Sales Cloud Cases Flows Reports and Dashboards).
Coding languages with SQL or coding language
Handson experience with API integrations (REST/SOAP) MuleSoft Zapier Workato or similar tools.
Proficiency in Lightning Flows OmniChannel Routing and Process Builder automation.
Knowledge of ticketing systems (Jira Zendesk Freshdesk) and their Salesforce integrations.
Salesforce Admin (ADM201) or Platform App Builder certification preferred.
Soft Skills & Attributes
ProblemSolving Mindset: Passion for identifying inefficiencies and designing scalable solutions.
Project Management: Ability to drive automation projects from ideation to execution
DataDriven Decision Making: Experience in leveraging Salesforce data for process optimization.
Collaboration & Communication: Ability to work with global stakeholders across multiple markets.
Why Join Us
Be part of a highimpact team transforming Account Management Operations through automation.
Work with the latest Salesforce technologies and drive real efficiency gains across the organization.
Collaborate with global teams across 18 markets to create scalable solutions.
In July 2024 Delivery Hero SE merged three of its marketleading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the secondlargest organization within the Delivery Hero Group and leading food and QCommerce delivery in 18 markets in both regions.
Additional Information :
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
