IT Ops Specialist
IT Ops Specialist
Posted on :
29-01-2025
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-01-2025
Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
A minimum requirement of a Bachelors degree (such as Computer Science or Computer Engineering) at a nationally recognised/certified University in a related discipline and 2 years postrelated experience
Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post
Documented experience in:
Operation administration testing and maintenance of software for modern IT systems in a networked distributed and production application environment
Operating systems that are currently used for modern information systems (familiar with Microsoft Windows experience with Linux/Apache a plus)
Hands on experience with the configuration and system administration of UNIX and Windows operating systems
Hands on experience with administration of WEB Services
Hands on experience with administration and maintenance of Virtualisation technologies
Support of applications based on objectoriented and structured programming languages
Relational databases management including backups archiving and replication
Database administration of any of the following:
Microsoft SQL Server
Oracle Database
POSTGRESQL RDBMS
Maintenance or knowledge of all supporting components such as monitoring alarming and performance analysis systems
Modern digital networking techniques protocols and standards
Data communications experience including TCP/IP
Data and systems interoperability interoperability testing standards procedures and methodologies
1 year handson experience with administration of FASes including e.g. JOCWatch JChat NIRIS JTS/FAST
1 year handson experience with support of FAS Systems deployed in NATO Secret Network and Mission Secret
Hands on experience with server side scripting
DUTIES/ROLE:
Perform implementation and maintenance of authorized software changes related applications software and the integration/tailoring of vendor supplied components following established procedures for quality configuration control testing documentation and security
Support the transition of systems and services to the operational environment
Provide expeditious technical support services to the NATO Functional Area Services including emergency troubleshooting and onsite assistance (at NATO and national sites) to ensure key information systems remain operational
Take appropriate and effective action where possible to troubleshoot hardware and/or software related problems occurring in the fielded FAS baselines and where necessary request assistance of counterparts in other NCIA branches or in sister support agencies for solving system related problems
Organize/Administer user help requests. Requests must be logged solved and forwarded to the 2nd level support. The elapsed time in order to handle the requests must be monitored and priorities must be recommended to the system manager as necessary
Provide Technical Assistance. Replying to incoming requests for technical assistance from both NATO and National users on the site. The requests can cover software data communications system and network configuration: licensing issues and documentation System Administration Operation and Maintenance for the FAS domain. This includes but not be limited to:
installing and configuring the operating system application software and related components on operational FAS computers
configuring and maintaining the network of new and legacy servers
managing system backups
Support development of new NATO capabilities by capturing and validating user requirements
Assist in the preparation of and occasionally deliver briefings and presentations
Respond to situations where firstline product support has failed to isolate or fix problems in malfunctioning equipment or software
Assist other members of the team with technical issues that need further troubleshooting before escalating to Engineering
Ensure that customer relationships are managed through proactive rapid customer communication
Resolve customer issues which will routinely include working in complex product and infrastructure configurations
Problem troubleshooting and isolation performance tuning and optimization
Escalate product defects and issues and drive them towards resolution while managing the customer
Coordinate and cooperate with other Service Lines and organizational elements interact with peers on other projects within and between NCI Agency Service Lines
Performs other duties as may be required
Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post
Documented experience in:
Operation administration testing and maintenance of software for modern IT systems in a networked distributed and production application environment
Operating systems that are currently used for modern information systems (familiar with Microsoft Windows experience with Linux/Apache a plus)
Hands on experience with the configuration and system administration of UNIX and Windows operating systems
Hands on experience with administration of WEB Services
Hands on experience with administration and maintenance of Virtualisation technologies
Support of applications based on objectoriented and structured programming languages
Relational databases management including backups archiving and replication
Database administration of any of the following:
Microsoft SQL Server
Oracle Database
POSTGRESQL RDBMS
Maintenance or knowledge of all supporting components such as monitoring alarming and performance analysis systems
Modern digital networking techniques protocols and standards
Data communications experience including TCP/IP
Data and systems interoperability interoperability testing standards procedures and methodologies
1 year handson experience with administration of FASes including e.g. JOCWatch JChat NIRIS JTS/FAST
1 year handson experience with support of FAS Systems deployed in NATO Secret Network and Mission Secret
Hands on experience with server side scripting
DUTIES/ROLE:
Perform implementation and maintenance of authorized software changes related applications software and the integration/tailoring of vendor supplied components following established procedures for quality configuration control testing documentation and security
Support the transition of systems and services to the operational environment
Provide expeditious technical support services to the NATO Functional Area Services including emergency troubleshooting and onsite assistance (at NATO and national sites) to ensure key information systems remain operational
Take appropriate and effective action where possible to troubleshoot hardware and/or software related problems occurring in the fielded FAS baselines and where necessary request assistance of counterparts in other NCIA branches or in sister support agencies for solving system related problems
Organize/Administer user help requests. Requests must be logged solved and forwarded to the 2nd level support. The elapsed time in order to handle the requests must be monitored and priorities must be recommended to the system manager as necessary
Provide Technical Assistance. Replying to incoming requests for technical assistance from both NATO and National users on the site. The requests can cover software data communications system and network configuration: licensing issues and documentation System Administration Operation and Maintenance for the FAS domain. This includes but not be limited to:
installing and configuring the operating system application software and related components on operational FAS computers
configuring and maintaining the network of new and legacy servers
managing system backups
Support development of new NATO capabilities by capturing and validating user requirements
Assist in the preparation of and occasionally deliver briefings and presentations
Respond to situations where firstline product support has failed to isolate or fix problems in malfunctioning equipment or software
Assist other members of the team with technical issues that need further troubleshooting before escalating to Engineering
Ensure that customer relationships are managed through proactive rapid customer communication
Resolve customer issues which will routinely include working in complex product and infrastructure configurations
Problem troubleshooting and isolation performance tuning and optimization
Escalate product defects and issues and drive them towards resolution while managing the customer
Coordinate and cooperate with other Service Lines and organizational elements interact with peers on other projects within and between NCI Agency Service Lines
Performs other duties as may be required
Employment Type
Full Time
Key Skills
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