In-Room Dining Manager
In-Room Dining Manager
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Job Description
What youll do
We are looking for an experienced InRoom Dining Manager to join the preopening team at SLS Barcelona. Under the guidance of the Assistant Director of Food & Beverage the InRoom Dining Manager directs the operations of the InRoom Dining services ensuring the highest level of service and guest satisfaction.
- Provide warm sincere and engaging service
- Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication training and coaching.
- Oversee the daily operations of the inroom dining service.
- Ensure exceptional service and guest satisfaction addressing any issues or complaints promptly and effectively.
- Monitor guest feedback and implement improvements to enhance inroom dining.
- Balance operational administrative and Colleague needs while maintaining floor presence.
- Conduct performance evaluations and provide ongoing training and development opportunities.
- Upholds the highest standard of internal and external customer service at all times
- Monitor and control costs and expenses related to InRoom Dining.
- Ensure service is within the standards of SLS Barcelona.
- Work closely with other departments such as housekeeping kitchen food and beverage and front desk to coordinate services and enhance the guest experience.
- Participate in hotel meetings and contribute to overall property goals and initiatives.
- Participate in service as necessary in accordance with needs.
- Control stocks for daily use to ensure service requirements are met.
- Maintain high staff morale and team spirit within the department.
- Create and innovate new ideas and promotion to generate revenue for In Room Dining.
- Performs any and all other tasks as assigned.
Qualifications :
What we are looking for...
- Degree with emphasis in Hospitality/Restaurants management.
- 3 years experience in food and beverage management and preferably in a luxury hotel setting.
- Problem solving & decision making skills; analytical and highly detail oriented.
- Proven team leader with a high level of energy and motivation with a proven track record of living the companys values.
- Proficient knowledge of computer systems such as: Microsoft Word Excel & Outlook is required
- Ability to multitask work in a fastpaced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good your team guests and colleagues alike. You make a positive impact.
- Youre a strong team leader a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder confident in working with other teams and leaders; youre passionate about what we can achieve together.
- You take ownership of important issues solve problems and make effective decisions.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Additional Information :
Whats in it for you...
The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore is a joint venture with Accor formed in 2021.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
