Reporting to the Director Outlets responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Lead and manage the In Room Dining team and ensure service standards are followed
- Address guest concerns and react quickly and professionally
- Train Colleagues & supervisors in the absence of the trainer
- Balance operational administrative and Colleague needs
- Conduct regularly scheduled departmental meetings
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
- Have full knowledge of all In Room Dining menus
- Manage the departmental budget
- Follow outlet policies procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned
Qualifications :
- Previous Food & Beverage leadership experience required
- Previous point of sale system experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Seated computer work including constant keyboarding and mousing
- Occasional lifting up to 25lbs
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime