Client Success Specialist
Client Success Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
All qualified candidates will be given fair consideration. Per GDPR any CV or personal information submitted will be used strictly for recruitment. Your data will be processed based on legitimate interest securely stored and not shared outside the recruitment process.
Opportunity Details
Working Location: Ho Chi Minh City or Hanoi Vietnam
Working Time: Standard working hours
Employment Type: Fulltime Hybrid
Compensation: Competitive salary based on experience level
Reporting Line: Senior Director of Customer Success APAC
About The Company
Our client is a global financial technology company that simplifies crossborder transactions enabling businesses of all sizes to expand internationally.
With a strong presence across multiple markets the company provides seamless financial solutions to help businesses access new opportunities and scale efficiently.
By leveraging innovative payment technologies they empower small and mediumsized enterprises to conduct international transactions as effortlessly as local ones ensuring fast secure and costeffective financial operations.
The company fosters a dynamic and diverse work culture encouraging collaboration and innovation to drive economic growth globally.
Role Purpose
This role is designed to strengthen relationships with business clients in Vietnam and ensure seamless access to international financial solutions that support their growth. The specialist will provide strategic guidance drive adoption and maximize value for key users.
Main Objectives
Foster longterm engagement with key business clients ensuring retention and satisfaction.
Drive revenue growth through upselling and crossselling opportunities.
Support client onboarding and optimize their use of financial services.
Responsibilities
Core Responsibilities
Manage and expand relationships with existing business clients identifying opportunities for deeper engagement and valueadded solutions.
Actively strengthen client connections to drive retention satisfaction and business growth.
Collaborate crossfunctionally with analytics business development sales and customer success teams to develop strategic offerings tailored to the local market needs.
Proactively guide highpotential customers to ensure they are effectively utilizing available financial services.
Maintain uptodate records of customer interactions and business activities within the CRM system.
Represent the company at industry events networking opportunities and forums to enhance visibility and strengthen market positioning.
Work alongside marketing teams to craft compelling value propositions for the companys services.
Develop and maintain strategic partnerships with key stakeholders in the financial ecosystem.
Prepare business reports and insights for internal and external stakeholders.
Additional Responsibilities
Participate in gotomarket strategy discussions and contribute insights to refine client engagement models.
Support process improvements to enhance efficiency and customer satisfaction.
Requirements
Education & Qualifications
Bachelors degree in Business Marketing Communications or a related field.
Professional Experience
12 years of experience in account management business development or customer success.
Proven ability to develop business cases conduct financial analyses and forecast impact.
Strong track record of achieving and surpassing business goals.
Technical Skills
Strong analytical capabilities with datadriven decisionmaking skills.
Proficiency in CRM systems (Salesforce or similar preferred).
Strong written and verbal communication skills in both English and Vietnamese.
NicetoHave Requirements
Background in financial services payments or banking.
Experience with direct sales to small businesses engaged in international trade.
Familiarity with digital marketing affiliate marketing or social media strategies.
Exposure to business intelligence tools and data analytics.
Experience collaborating with remote teams across different regions.
Behavioral Competencies
Highly adaptable and capable of working in a dynamic business environment.
Strong problemsolving skills with a proactive mindset.
Excellent interpersonal skills with the ability to engage and influence clients effectively.
Ability to work independently while contributing to a collaborative team environment.
Resilient and resultsdriven capable of making strategic decisions in evolving market conditions.
Application Process
To complete your application Cotalent will email you to the address listed in your CV with a tailored questionnaire designed to enhance your chances of reaching the interview stage. Please monitor your inbox including your spam/junk folder as completing the questionnaire is required to finalize your application and proceed to the next phase.
Employment Type
Full Time
