EDU Client Success Adoption Specialist
EDU Client Success Adoption Specialist
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Job Description
The Opportunity:
Flywire is looking for a motivated and hardworking Client Success Professional to help with the delivery and execution of our solution to partner institutions. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
A Client Success Adoption (CSA) Specialist works closely with AMs throughout a clients lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an accounts objectives.
Both through onboarding and postgo live phases the CSA Specialist executes as part of wider account strategies designed to increase Flywires utilisation on campus. They help build strong initial product adoption and collaborate in businessasusual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements inkeeping with the Account Managers plan.
CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with indepth account performance data they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team they assist in ensuring the client understands the further success that can be achieved with the appropriate additional Flywire products and services. In doing so the CSA Specialist will support the Account Manager by:
- Being subjectmatterexperts in and executing on specific activities within a key account management strategy aimed at protecting and growing existing accounts
- Creating & maintaining materials to engage with clients and help realise new revenue opportunities
- Supporting Sales & Account Management to close new product opportunities which further unlock an accounts potential
Additional duties of a CSA Specialist include:
- Working closely with the Account Management team to provide a joinedup approach to client engagement with a consistent tone
- Accelerating product adoption through impactful onboardings
- Contributing to the creation of valueadd client training content
- Ensuring client users are knowledgeable & confident when using Flywire products
- Contributing to the development and creation of payer facing resources
- Working with clients to ensure their payerfacing content & payer journey are optimised
- Supporting the development and delivery of lead generating webinars
- Be an active contributor to the development of the team providing on the ground insight
- Supporting the onboarding of new team members
Qualifications :
Heres What Were Looking For:
- Bachelors Degree in Business Communications or Marketing
- 2 years of experience in client or customer success and/or support
- CEFR minimum level of C1 in English & Spanish
- Excellent written and verbal communication skills
- Be an engaging personable & confident presenter
- Strong attention to detail time management and organisational skills
- Excellent interpersonal analytical and planning skills
- Problem solving and project management skills
- The ability to work alone as well as part of a team
- Be accountable proactive & persistent. Always
- Experience in sales/account management in Higher Education Industry is helpful
- Salesforce experience is a plus
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your goto person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
