Work with IT Service Desk and Application Development teams to quickly identify and resolve production issues impacting our internal teams or external coach & client population. Maintain documentation for recurring support issues in Confluence for future needs. 40%
Proactively review ticket queues to ensure timely follow up and resolution to issues; ensure leadership is aware of escalations in development work or requiring delayed completion.
Provide regular follow ups with internal customers and business partners on status of their tickets or projects within your domain of responsibility; this could be both in the ticket comments or via email, chat, phone.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.