Client Consulting Manager
Client Consulting Manager
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Job Description
Visa Consulting & Analytics (VCA) is known for its multidisciplinary teams payments expertise and its unique VisaNet datadriven insights. We support Visas ecosystem of partners by advising them on payments strategy proposition design digital solutions and portfolio optimisation. Our clients include banks retailers fintechs airlines and government agencies.
The VCA Australia New Zealand and South Pacific team sits within the Asia Pacific advisory practice and has offices in Sydney Melbourne and Auckland.
The Manager role reflects the increasing demand for VCA services from our clients. This role is based in Sydney or Melbourne and will support projects across consulting service areas as well as driving practice development activities.
What we are looking for:
Our people are intellectually curious collegial and capable of building trusted relationships with clients.
We look for depth and breadth of experience rather than relying on age or job titles as proxies and hire for judgment and integrity. You will be curious about the payments industry and keen to work alongside a multidisciplinary team. You will be comfortable managing a project endtoend and under the guidance of Senior Managers Directors or Senior Directors based on the size of the engagements.
We are looking for:
Problem solvers: Candidates should be able to understand new issues quickly and develop a structured approach to problem statements with intellectual and analytical rigour.
Compelling advisers: Candidates should have robust communication skills including strong oral and written capabilities and the ability to build trust with clients.
Team players: Strong team orientation collaborative diplomatic and flexible able to work effectively in a matrixed organisation.
Resourceful selfstarters: Motivated resultsoriented candidates with the ability to progress multiple projects concurrently. We are looking for candidates with a bias towards actions rather than passengers.
Dedicated professionals: Strong detail orientation ensuring the highest level of quality/rigour in our recommendations to clients under time pressure.
What a Client Consulting Manager does at Visa:
You will work on consulting engagements for Visas clients in Australia New Zealand and the South Pacific. Our multidisciplinary teams provide advice problem solving skills data insights and specialist expertise to drive growth and profitability in our clients payments businesses.
Typical engagements can include:
Payments strategy including commercial payments proposition design and launch
Digital customer experience
Portfolio optimisation; and
Risk and fraud
You will be responsible for significant components of client engagements and in some cases endtoend delivery of client engagements. Typically this will involve the Manager interacting with the client team gathering and managing project inputs analysing data to form conclusions and recommendations developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below.
Responsibilities:
Prepare client proposals and project plans identifying dependencies roles and responsibilities scope and outcomes / deliverables
Prepare project materials including interview guides data requirements concepts frameworks
Undertake client interview collecting and analysing inputs such as client information data processes policies competitive and environmental information
Create compelling PowerPoint presentations to illustrate findings ideas recommendations within consulting engagements and more broadly
Manage junior team member such as Associates Analysts and Interns
Ensure project engagements remain on track utilising governance frameworks and mitigating / resolving complex problems that emerge during engagements
Identify solutions and recommendations that address client objectives and result in performance improvement
Support Commercial Payments consulting practice development. Continuously build knowledge drive new initiatives and support thought leadership pieces
Collaborate with local client relationship managers/other functional teams to gain insights and support client engagement and execution
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
The ideal candidate will likely have:
- 5 years of relevant experience in consulting or corporate strategy
- Experience in payments or financial services
- Experience in business or corporate banking
- Strong analytical and problemsolving skills with demonstrated intellectual
- and analytical rigor
- Strong team orientation collaborative flexible able to work effectively in a
- matrixed organization and enjoys learning through new challenges
- Superior detail orientation ensuring the highest level of quality/rigor in reports
- and data analysis
- Experience in and passion for the power of analytics to yield insights and a
- proven ability to build models in Microsoft Excel to support business cases
- Strong undergraduate academic accomplishment
- Exposure to customer experience design (using human centered design /
- design thinking)
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
