Hotel Services Manager
Hotel Services Manager
Posted on :
21-02-2025
Employer Active
1 Vacancy
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Job Description
We are offering a base salary of $78000 superannuation
- Provide efficient friendly and professional service to all guests.
- Lead by example when attending to guest requests.
- Show efficiency in constantly striving to provide total customer satisfaction.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Work together with trust so that Ambassadors and Management meet the goals of the departments.
- Treat customers and Ambassadors from all cultural groups with respect sensitivity and transparency.
- Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
- Supervision and support of the Front Office team and other departments when required.
- Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.
- Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
- Ensure effective communication of new and updated information regarding policies rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit cheque transactions accounting and banking procedures issue of keys and guest confidentiality.
- Be proficient in the use of all front and backoffice equipment.
- Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.
- Implement training programs for all employees conduct induction and skills training.
Benefits Rewards Motivations
- Industry benefits worldwide on accommodation dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
Qualifications :
- 3 5 years experience within Luxury Front Office.
- Strong communication skills and attention to detail.
- Always displays a professional appearance representing our Sofitel brand.
- Ability to work a rotating roster including weekends nights and public holidays.
- Ability to work under pressure and meet tight deadlines.
- Hold a current RSA and First Aid certificate.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full AU working rights are required for this role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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