Key Account Manager NSW

To ensure the successful management and growth of existing business and the identification and development of new clients and business partnerships in order to achieve strategic goals whilst maximising profits in accordance with John Crane business ethics and procedures.

Business Development

 Promote and sell John Crane products and solutions within a designated territory to achieve individual and team budgets.

• Achieve monthly and yearly orders and sales budgets.
• Develop and grow John Cranes existing client base.
• Promote JCA quality products superior service levels and a professional image to the market place.
• Set and achieve new sales and client account management strategies and strategic plans in line with company philosophies guidelines budgets and time frames.
• Development of budget plans and values.
• Establish and maintain customer call cycles as appropriate and in conjunction with the Sales Manager
• Follow up of customer visits and quotations in a timely and professional manner with the view to gaining business and closing orders in favour of John Crane Australia.
• Ensure that industry knowledge product knowledge and competitor knowledge is continuously researched maintained and trends are freely communicated to all internal clients. 
• Meet and exceed KPIs as set and agreed to with the Sales Manager

Relationship Management

• Effective utilisation of SAP C4C for quotations logging customer contact information sales activities key account plans and other critical information on a daily basis.
• Provide realtime sale support to all key accounts.
• Provide all customers with realtime progress reports and information on all orders and sales.
• Research industry supplier product trends and client requirements to identify potential solutions for customers and opportunities for further new product development.

Travel Requirements

• It is anticipated that that incumbent will be expected to travel to key client sites in remote locations on an as required basis.
• The role is customer facing and a high degree of face to face customer engagement is required.

Administration 

• Meet 100% of budgeted orders or as amended at FORQ reviews.
• Meet 100% of budgeted sales or as amended at FORQ reviews.
• 100% utilisation of SAP C4C CRM tool
• Target on overall return on sales in line with company policy or as amended at FORQ reviews.
• Target an overall contribution margin of in line with company policy or as amended at FORQ reviews.
  • Ensure monthly reports are developed and submitted in accordance with management requirements.
  • Ensure that all expenses are maintained within budget levels.
  • Ensure that all forecasting and account planning opportunity management and quote maintenance is actioned in SAP C4C.

Qualifications :

Personal Characteristics and skills

• Personal behaviours that demonstrate adaptability initiative integrity and cross cultural and commercial awareness.
• Ability to plan prioritise and organize work both on an individual and team level within a set timetable in an environment of conflicting demands.
• Ability to initiate and recommend process improvements within the team.
• Record of achievement of working collaboratively within multidisciplined teams.
• Highly developed interpersonal and communication skills.
• An ability to foster existing business relationships by offering outstanding levels of customer service and the research and development of new business partnerships.
• Financial and budgetary management skills.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)